If you are having problems registering or logging into your account......one main thing that can potentially fix your problem is to know that many emails from our website end up in your Spam or Promotions folder in your email account!
When you register for a new account (or asked for your password to be reset) you will get an email with a link to click to verify your email or to reset your account (usually within minutes.....but within an hour for sure). Make sure to check your spam or promotions folders before you contact us for help with your account.
*IF YOU DON'T RECEIVE AN ACTIVATION EMAIL: Send us an email: firstname.lastname@example.org
**MORE IMPORTANT INFO** If you signed up originally with an email and password and then decide to login with Facebook or Google at a later date......our website will create a new (2nd) account for you unless you attach your Facebook or Google account to your existing account ahead of time.
TO DO THIS:
- Go to your Profile or Edit Profile Page
- Click in the 'Settings' Button
- Then Click on the 'Social Accounts' Button
- Click on the Button to Link your Facebook or Google Account
Once you do this....you will then be able to login with your Social Account or Email with no issues at all.
I will be adding a How To Video in a New Q&A Topic (I will be adding soon) to help you out.
This post was modified 8 months ago by admin